The CRM Wise AI Journal
Notes, guides and field reports.
PremiumPremium contentMeasuring Forecast Accuracy Without Fooling Yourself
Aggregate accuracy always looks better than item-level accuracy, and errors that cancel out report as precision. Pick the measure that can't flatter you.
PremiumPremium contentBuilding a Single-Source Risk Register
Most organisations can't name their sole-source dependencies until one of them fails. The register takes a week to build and it is the cheapest resilience you will buy.
PremiumPremium contentSafety Stock: The Formula and When It Lies to You
The standard formula is sound and its assumptions are usually false. Knowing which assumption your business breaks tells you which direction the number is wrong in.
Lead Time Variability Costs More Than Long Lead Times
A supplier who reliably takes six weeks is easier to plan around than one who averages three but ranges from one to eight. Consistency is worth paying for.